The Future of Managed Print Services
Posted by Mathew Frederickson on Thu, Jun 13, 2013 @ 09:00 PM
Despite the modern digitization of most business practices, printing is not going away any time soon. Seventy-five per cent of organizations use printing services on a daily basis and up to 10 per cent of an organization’s IT budget alone is spent on print-related activities. However, in an age where companies are pursuing a variety of tactics to save time, boost productivity and eliminate costs, making the switch to managed print services (MPS) is emerging as one of the more attractive — and secure — solutions.
Because of the dramatic cost-saving capabilities —
Due to the evolving technology space and a higher demand for a more efficient print model, the managed print services market is growing rapidly. In the Asia-Pacific region specifically, the managed print services market is estimated at $2.2 billion and is forecasted to grow by more than double the global average of 39 per cent from 2010 to 2015. Because of the dramatic cost-saving capabilities — companies can save up to 30 per cent of print costs, on average —, the managed print services transition isn’t limited to larger firms. Midmarket businesses currently trail behind large enterprises in managed print services deployment, but more than one third of these organizations are considering a transition in the next year — for good reason.
Meeting the demands of a new workforce
From the start, managed print services boost operational efficiencies and streamline print communication so IT managers can devote time to more critical, strategic business issues. On a more complex level, managed print services satisfy the need to align printing solutions with newer enterprise technology concepts such as Bring Your Own Device (BYOD). Today’s young generation of employees has grown up with mobile technology, forcing firms to adapt most of their internal and customer-facing processes to fit this mobile workforce.
The employee to printer ratio is 4:1, but the optimal ratio is closer to 10:1.
As employees print from multiple devices, seamless print operations will become a necessity; in the average office, the employee to printer ratio is 4:1, but the optimal ratio is closer to 10:1. Instating managed print services simplify this problem by enabling printing capabilities for more employees, from any device. Simpler printing eliminates the number of print-related help cases — which account for almost 40 per cent of help desk interactions — again, freeing up your IT staff to focus on more critical projects.
Combat these issues by reducing print redundancies to minimize waste
This new generation of employees is also more ardent in their feelings about sustainability and working for businesses that are environmentally conscious. For a 750-employee organization, printing alone requires colossal amounts of electricity and emits up to 85.7 tons of carbon. Managed print services combat these issues by reducing print redundancies to minimize waste and reduce a hardcopy fleet’s carbon emissions by up to 60 per cent.
Addressing modern security vulnerabilities
While a mobile workforce generates new businesses capabilities, the increase in server access points and printer connections can also mean more enterprise security risks. Universal Plug and Play (UPnP), for example, is a component embedded in nearly 7,000 different kinds of devices – printers, routers, mobile devices and media players — that allows them to automatically recognize each other’s network presence and communicate. According to Rapid7, around 40 to 50 million network-enabled devices are at risk due to UPnP vulnerabilities.
These risks can be hard to pinpoint, but managed service providers can implement security processes like data encryption and image overwrites and use tools to identify exposed UPnP network endpoints, essentially marking those that could be exploited remotely. As organizations’ IT staffs decrease in size and IT managers begin to focus on more complex, business growth tasks, they will have less time to dedicate to constant monitoring of gaps in print protection. Outsourcing this maintenance and preventive action will likely emerge as the most sensible option for these new business models.
Managed Print Services is well positioned to be one of the more effective, reliable models of the future.
As technology demands evolve for businesses of all sizes, managed print services fulfill the growing need for efficiency, security and cost savings in the enterprise. Though many businesses are just starting to contemplate outsourcing their printing components, managed print services is well positioned to be one of the more effective, reliable models of the future.
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